.section-header:hover { background: linear-gradient(135deg, #1e3209 0%, #2d5016 100%); } .toggle-icon { margin-left: 10px; } .rating-scale .rating-item { margin: 10px 0; } .info-item input::placeholder, .info-item select { color: #999; } .improvement-input::placeholder { color: #999; font-style: italic; } /* Smooth transitions */ input, select, textarea, button { transition: all 0.3s ease; } .info-item input:focus, .info-item select:focus { outline: none; border-color: #4caf50; background: white; box-shadow: 0 0 0 3px rgba(76, 175, 80, 0.1); } MTG Franchisee Performance Scorecard

MTG Franchisee Performance Scorecard

Comprehensive Quarterly Assessment & Development Review

Assessment Details

Franchisee Name:

Territory:

Assessment Date:

Quarter:

Rating Scale

Needs Significant
Improvement

Below
Expectations

Meets
Expectations

Above
Expectations

Exceeds
Expectations

Section 1: Where You Are Now - Gardening Proficiency & Customer Skills

A. Gardening Proficiency

Assessment Question	Franchisee (1-5)	Franchisor (1-5)
On a scale of 1-5, how would you rate the overall quality of your gardening work?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your attention to detail when completing jobs?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your competence with gardening tools and techniques?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your plant identification and horticultural knowledge?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:

B. Customer-Facing Skills

Assessment Question	Franchisee (1-5)	Franchisor (1-5)
On a scale of 1-5, how would you rate your ability to handle new customer enquiries?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your ability to address customer concerns and objections?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your ability to convert one-off jobs into regular contracts?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your ability to identify and sell additional services?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:

Section 2: Business Fundamentals - Core Competence

Assessment Question	Franchisee (1-5)	Franchisor (1-5)
On a scale of 1-5, how would you rate your response time to new enquiries?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your ability to manage your schedule and complete jobs on time?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your accuracy when quoting jobs?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your understanding of MTG's service packages and pricing?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your record keeping for income and expenses?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your operational efficiency (route planning, time management)?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, what score do you think your customers would give your overall performance?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your ability to generate new work through referrals and local marketing?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:

Section 3: Digital & Franchisor Support

Assessment Question	Franchisee (1-5)	Franchisor (1-5)
On a scale of 1-5, how would you rate your competence using the MyTidyGarden app?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate your use of all available app features?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate the quality and quantity of leads you receive?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate the effectiveness of MTG's business systems and processes?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how would you rate the value you receive from your franchise agreement?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:

Section 4: Looking Ahead - Future Confidence

A. One-Year Outlook

Assessment Question	Franchisee (1-5)	Franchisor (1-5)
On a scale of 1-5, how confident are you about achieving this year's financial targets?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how confident are you about achieving this year's customer growth targets?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:

B. Five-Year Vision

Assessment Question	Franchisee (1-5)	Franchisor (1-5)
On a scale of 1-5, how confident are you about scaling your business to your ideal size within five years?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:
On a scale of 1-5, how confident are you about building a high-performing team within five years?
What one action would most improve this score? Franchisee Answer: Franchisor Answer:

Assessment Summary

Average Franchisee Rating

Average Franchisor Rating

Rating Gap

Completed Metrics